Refund Policy

Last updated: September 29, 2026

In short: if a STASH machine charges you and doesn't give you your item, gives you the wrong item, or the item is damaged or defective, contact us and we'll make it right with a refund to your original payment method or a replacement.

1. What's covered

This policy applies to purchases made at STASH machines. You can get a refund or replacement if:

You were charged but the machine didn't dispense your item
You received the wrong item
You were charged more than once or more than the price shown
The item was damaged, defective, expired or had its factory seal broken when it came out of the machine

2. How to request a refund

Where the machine is (business name and address, or the machine number on the front)
The date and approximate time of the purchase
The item and amount
The last 4 digits of the card or the payment app you used
What went wrong, with a photo if you can

Please don't send your full card number.

3. What happens next

We check your request against the machine's sales records and aim to reply within 2 business days. If it's approved, we refund the original payment method or, if you prefer, replace the item. Once we issue a refund it usually appears in 5 to 10 business days, depending on your bank.

Sometimes your bank shows a temporary pending charge (an authorization hold) even when a sale didn't go through. These holds drop off on their own, usually within a few business days, and aren't a charge. If one hasn't cleared after 7 days, contact us.

4. What's not covered

Trading cards and other blind or mystery products. Contents are random. We can't offer refunds based on which cards or items you pulled, or for opened packs, unless the pack was damaged or tampered with when it came out of the machine.
Nicotine products. For health, safety and legal reasons, we can't accept returns of nicotine products once they've been dispensed, except when the product was wrong, damaged or defective when dispensed.
Change of mind. Items that work as described and were dispensed correctly can't be returned.

5. Age-restricted products

Nicotine products are sold only to adults 21 and older. If a sale is canceled because an age check wasn't completed, you won't be charged for that sale.

6. Your legal rights

This policy doesn't limit any rights you have under consumer protection law. It doesn't cover host payments, which are handled under each host agreement.

7. Contact us

Godtastic LLC d/b/a STASH Retail Group
Email: stashretailgroup@gmail.com
Phone: 786-486-2722